About the service
PlumberQuotes is a plumbing introduction service, not a plumbing contractor. Contact us at hello@plumberquotes.com.au.
2. Using the site
You must have authority to enquire about the property or business you identify. Do not misuse the website, attempt unauthorised access or submit unlawful material.
An enquiry may be declined if it lacks required information or referral consent, is not a valid Australian postcode, or asks for a service this site does not offer.
3. Introductions and plumbing work
Before a request is shared, the consent shows that it goes to a plumber who can respond and that PlumberQuotes may be paid for the introduction.
The plumber quotes and contracts directly with the customer and is responsible for the work, subject to law. PlumberQuotes does not guarantee plumber availability, lead volume, a won job or income.
Plumbers must hold a current licence for the work they offer. PlumberQuotes does not claim that a licence or insurance check has been completed unless that check is recorded. Customer details may be shared only within the referral consent and privacy policy. Plumbers must not resell them or use them for unrelated marketing.
4. Referral fees
The fee for an accepted lead is $50, or $75 when the job is a hot water system. The lead is exclusive: it is not offered to another plumber for the same request. No GST is currently charged on referral fees.
A fee applies only when a plumber accepts the lead. Creating an enquiry, or holding one without a recipient, does not create a charge. There is no minimum volume, no lock-in and no promise of how many leads will arrive.
There is no subscription and this site does not collect card numbers. A change to a fee applies only after it is agreed in writing, and it does not change the fee for a lead already accepted.
5. Invalid leads and refunds
A plumber may ask for a credit or a refund within seven days of delivery by emailing the lead reference and the reason to hello@plumberquotes.com.au. A lead is invalid if it duplicates one already delivered to that plumber, is not a valid Australian postcode, asks for a service this site does not offer, lacks referral consent, has no working supplied contact method, or was not authorised by the person named.
The outcome and reason will be explained. A valid accepted lead does not receive a change-of-mind refund. If a fee is charged and the introduction cannot be delivered, that fee is refunded.
These provisions do not limit refunds or other remedies required by Australian Consumer Law.
6. Stopping referrals or marketing
A homeowner or property manager can withdraw future optional sharing or marketing by emailing hello@plumberquotes.com.au. A plumber can stop receiving leads at the same address. The request will be confirmed. There is no customer account to cancel.
Withdrawal does not reverse information already shared with consent. The privacy policy explains access, correction and retention.
7. Submitted content
You retain ownership of what you submit. You permit only the storage, introduction and consented sharing needed for the referral service. Do not submit another person’s content without authority.
Submitting an enquiry does not authorise training a general-purpose AI model. Website and software rights remain with their owners, subject to applicable licences.
8. Availability and closure
PlumberQuotes takes reasonable care in running the site.
If the service stops without a breach by you, information will be provided about requesting deletion of any enquiry still held. The privacy retention schedule continues to apply.
9. Consumer rights and disputes
Nothing in these terms excludes, restricts or modifies rights or consumer guarantees that cannot lawfully be excluded.
Email hello@plumberquotes.com.au with what happened and the outcome you seek. The aim is to respond within 30 days. Australian law applies, subject to mandatory laws and consumer rights.
10. Changes
Material changes will be published with a new version before applying to a new enquiry. A website edit does not by itself authorise a new fee, additional disclosure or marketing consent.